Subject: Management Cash Control Policies Section: Company Policies Policy Number: B.01.a Effective Date: 03/05/1987
The Company considers the proper control of cash associated with each store, to be of fundamental importance. Each General Manager and all Assistant Managers must recognize and accept their personal responsibility for the control of cash. The following policy and procedures are intended to make all managers aware of their specific responsibilities in this area.
A. Coupons are to be treated as cash, and must be tracked and recorded onto sales forms with the utmost care.
B. Paid-outs from petty cash are to be made only for specific merchandise purchases when absolutely necessary. Managers are to approve all Paid-outs, and a receipt should be attached to the Paid-out form, with all required information for accurate posting of items. Managers are responsible to stay within their approved spending limits.
C. Cashiers are to be held accountable for losses and overages on a day-to-day basis, at the same time being fair to the employee. Follow these procedures;
1. Any cashier making minimum wage, cannot be held financially responsible for the cash drawer. No monies may be deducted from any employees check that will result in the employee making less than minimum wage (per hour) for the time period involved.
2. Cashiers must each be assigned to their own drawer. In order to hold a cashier responsible, the cashier must be the ONLY person using the till for which he/she is being held responsible.
3. All cashiers will sign an agreement to these terms before beginning work as a cashier (refer to policy G.02.a Cash Statement of Responsibilities).
4. The most thorough way to handle any shortage problems (once a cashier demonstrates a problem in their till balancing) is to:
a. Retrain the cashier.
b. Reassign the cashier to other positions.
c. Appropriately discipline the cashier, after continued overages and/or shortages.
D. The overage and/or shortage standard is $2.00 per $1000.00 of sales per week ( 00.2% of sales). Any store exceeding these limits, will be subject to auditing, and may result in disciplinary action against the management staff.
E. Any shortages directly due to individual management neglect, (i.e., missing deposits, safe not locked, money not taken to the bank, money left out, etc.) will result in reimbursement and/or termination.
F. Receipts are to be taken to the bank daily. Use appropriate caution when taking money to the bank. Do not follow the same route every day; do not take money after dark; carry the money in a bag, or hide it in your coat, keep it concealed; do not communicate to your employees, your intentions; vary the times of your trip; etc.
G. It is Company policy, not to accept checks from customers, unless pre-approved. Employees are not allowed to cash personal checks at the store. Managers are allowed to use their own discretion, in following these rules, but will be held responsible for any bad checks taken. If a check is taken as payment, insure that a drivers license number is obtained and insure that the check is pre-printed with the customer’s correct home address and phone number to verify identification.
H. Managers are responsible to insure security of monies and the store at all times;
1. Keep the back door locked at all times.
2. Make cash drawer skims after peak periods.
3. Keep a written record of all keys issued.
4. Insure that only management personnel have the combination to the safe.
5. Upon experiencing management turnover, insure that all door locks are changed to new keys, a new alarm code is programmed and a new safe combination is obtained.
Subject: Service Time Standards Section: Company Policies Policy Number: B.01.c Effective Date: 3/21/2007
It is imperative that each customer receives fast and friendly service.
Jerry’s SIZZLIN’ SERVICE (Greet customer before they reach the register, 2nd register for 3rd in line, 6 minute subs/ 10 minute pizzas, Thank customer at pickup) standards must be followed at all times.
We cannot differentiate between how long a customer waits in line and how long it takes to prepare the food. The service times are calculated from the minute the total key is hit on the register, until the time that the order number is called at the pick up.
A. All staff must practice the ATTITUDE STANDARDS (Proper Appearance, Smile, Eye Contact, Friendly Tone of Voice)
B. Additional registers must be opened when 3 or more customers are in line.
C. Total SIZZLIN’ SERVICE times:
Subs: 6 minutes
Pizzas: 10 minutes
Slices: 2 minutes maximum
D. Each customer must be thanked at the register and pickup counter when they receive their order.
Subject: Credit Cards Section: Company Policies Policy Number: B.01.d Effective Date: 3/1/2012
It is required that each unit provide the customer with the option of using their credit card for purchases, both in store and online.
NOTE: The customer receipt should only reflect the total purchase amount (no entry for “Server Tips” should be included on the receipt).
Subject: Interstore Transfer Procedure Section: Company Policies Policy Number: B.02.a Effective Date: 10/20/1987
When there is a transfer of food and/or supplies (paper, janitorial, etc.) between two stores, both stores must have a copy of a transfer slip outlining the items being transferred. The transfer slip is to be filled out completely and must be signed by the managers of each store involved in the transfer. Each store must retain a copy of this transfer slip and include them with their receipts in order that they may be taken into account during inventory and food/paper cost calculations.
All interstore transfers are C.O.D. and should be indicated as PAID on the transfer slip.
Subject: Personal and Sick Leave Policy Section: Company Policies Policy Number: B.03.a Effective Date: 3/30/1987
A. Management personnel will be allotted two weeks of annual paid leave per year.
1. Vacation is accrued at the rate of one-sixth week per month worked.
2. Vacation days may be accumulated over the course of a year, but may not be accumulated to total more than three weeks due at any given time. Financial compensation will not be given in lieu of vacation days.
3. A minimum of two weeks notice will be required for all vacation requests. It is important that management personnel recognize that vacation benefits are arranged and granted at the convenience of the business.
4. Management personnel will forfeit any earned vacation benefits upon voluntarily terminating employment without a minimum of two weeks notice.
5. Management personnel may forfeit vacation due upon involuntary termination of employment.
2. SICK PAY
A. Management personnel will be allotted five days of annual paid sick leave, only.
B. Any time off in excess of the allotted time will result in a prorated deduction from the manager’s salary.
C. Sick Pay does not accumulate.
Subject: Employee Meal Policy Section: Company Policies Policy Number:B.03.b Effective Date: 4/01/1987
1. EMPLOYEE MEAL POLICY
A. Employees receive a fifty percent (50%) discount on meals under the following conditions;
1. Discounted food is for the Employee only, and must be eaten in the store in designated areas only.
2. The discount for food is only available 1/2 hour before or after a shift worked, and while the employee is on lunch break.
3. The discounted meal must be purchased in the same manner as any other customer’s. Employees may not make their own food or ring up their own food.
4. A Manager must ring up the transaction on the register.
5. Specific items may be excluded from the fifty percent discount.
6. Employees will not receive premium items offered as sales incentives with a discounted purchase.
7. Failure to pay for your food, before eating, will be considered stealing.
B. Employees will receive free soft drinks and coffee, while on work breaks. Please do not abuse this benefit. Employees are asked to drink out of small styrofoam cups only – write your name on your cup, and use one for the entire shift. You may not drink behind the counter in customer view.
2. MANAGEMENT MEAL POLICY
A. Managers are allowed one hundred percent (100%) discount on all food and beverage while on duty in the store.
B. Managers are not allowed free food for family and friends, nor for takeout food.
C. Managers must record their meals on the managers meal chart (or ring on register manager meal key, if available).
D. Managers are not allowed to purchase alcoholic beverages while on duty, and should refrain from drinking alcoholic beverages while on company property.
Subject: Hours of Operation Section: Company Policies Policy Number: B.04.a Effective Date: 3/1/2012
1. Recommended hours of operation for all stores are as follows:
10:30 AM to 9:30 PM
10:30 AM to 10:00 PM
11:00 AM to 9:00 PM
2. Mall stores are generally subject to those hours of operation of the mall.
3. Only with prior written approval of Jerry’s Systems, Inc. may these operating hours be changed.
Subject: Holiday Hours of Operation Section: Company Policy Policy Number: B.04.b Effective Date: 3/1/2012
When the holidays are upon us, many inquires are made regarding hours of business during those holidays. While each store may decide for itself what hours are most appropriate, the recommended minimum hours for each holiday apply as followed:
Thanksgiving day- Closed
(open normal hours for the remainder of that weekend including the previous Wednesday.)
Christmas Eve- Open normal time/close @ 8:00 PM
Christmas Day- Closed
New Years’s Eve- Open normal time/close @ 8:00 PM
New Years’s Day- Open @ 12:00 noontime/close normal time
Easter Sunday- Open @ 12:00 noontime/close @ 8:00 PM
* Note-Mall stores are subject to those holiday hours of operation of the mall.
Subject: Business for Snow Days Section: Company Policies Policy Number: B.04.c Effective Date: 10/12/1987
Within recent memory, major snowstorms have led to some confusion over whether or not stores should be open for business. While every winter storm differs in the the time of day, day of the week, and severity, the following guidelines are offered when considering whether or not to open/close a store:
1. While other business may shut down from time to time, keep in mind that people will always need to eat.
2. Are road conditions improving or deteriorating as time progresses?
3. Will people travel by your store trying to get home from work, on their way to purchase a snow shovel or groceries?
4. Are other residential business’ near you opened to accommodate people (such as movie theaters, grocery stores, etc.)?
5. Are neighboring restaurants shutting down or staying open?
While each store’s circumstances are different, we encourage each store to try to open whenever possible and to remain open until at least 8:00 P.M. at night during a storm. Temper any decision to be made by using your best judgement. Realize that many parents must give younger employees rides to and from work. Their safety is of major consideration.
If you decide to open/remain open, turn on your exterior lights and signage so that customers may easily determine that you are open. Employees normally in school may be able to work, and may be easily within walking distance to help with staffing shortfalls. Shovel and salt your exterior walks to further indicate your “open” status and protect your customers.
No policy applies to all of the vast possibilities of a winter storm so we hope that these guidelines are of some help.
Subject: Video and Vending Machines Section: Company Policies Policy Number: B.05.a Effective Date: 9/03/1987
Effective May 1, 1987, the use of video and vending machines will be prohibited in any Jerry’s Subs & Pizza unit. The following conditions apply to this new policy:
1. No new or existing Jerry’s Sub Shop or Jerry’s Subs & Pizza may introduce any video or vending machine of any type.
2. Stores currently using video or vending machines which were approved under our former policy will not be required to remove them at this time. However, due to the negative image factor created by the presence of these machines, their removal is warranted and would be appreciated.
3. With regards to the sale of any existing store, or the transfer of any License Agreement, a condition of approval by Licensor of the transfer will include the removal of any such machines.
Please note the effective date of this policy change.
Subject: Signage Policy Section: Company Policies Policy Number: B.06.a Effective Date: 08/01/1994
The use of any and all handwritten and computer-generated signage is prohibited in any Jerry’s Subs & Pizza unit. The following conditions apply to this policy:
1. All printed signage must originate from Jerry’s or must have prior written approval from Jerry’s.
2. All exterior and interior lighted and/or painted signs must conform with current Design Criteria Standards, and have Jerry’s Systems, Inc. prior approval.
3. All printed materials for use in local store marketing efforts MUST HAVE WRITTEN JERRY’S CORP. APPROVAL, PRIOR TO USE. Trademark violations are a serious matter; this is for your protection. Your cooperation is required.
4. Any in-store promotional efforts (i.e.: menuboard specials, discounts, Halloween/Christmas decorations, etc.) or themed decor items must have prior Jerry’s Corp. approval.
5. Irrelevant material that does not deal with the operating of a Jerry’s Subs & Pizza unit is prohibited (i.e., travel agency giveaways, fund-raisers, etc.).
Subject: Local Store Marketing Section: Company Policies Policy Number: B.07.a Page: 1 of 1 Effective Date: 4/15/1990
All marketing activities (other than participation in chainwide advertising/marketing programs) conducted by an individual store, or group of stores, must receive prior approval from the Jerry’s Marketing Department. Approval of all franchisee generated marketing and/or advertising efforts must be obtained prior to printing/production in order to allow ample time for corrections or changes. Authorization may be verbal or in writing, and pertains to any units’ self-promotion (including internal/external materials and programs). The Jerry’s Marketing Department reserves the right to protect the equity and image of the Jerry’s Subs & Pizza trademark name with regard to:
1) Electronic Media – Broadcast Advertising: television, cable television, radio and other electronic media
2) Print Media – newspaper, magazine, co-op mailings, flyers, doorhangers, etc.
3) Point-of-Purchase – interior/exterior store signage and specials (including blackboards or other promotional material not approved by J.S.I.), etc.
4) Proprietary Packaging and Related Items
5) Miscellaneous Activities – hot/cold air balloons, banners, hot spots, blimps, sandwich boards or any other vehicle designed or used for unit promotions
Any exemptions or exceptions from this policy must be received in writing prior to contracting any marketing advertising programs.
Subject: Employee Bulletin Board Policy Section: Company Policies Policy Number: B.08.a Effective Date: 3/1/2012
Jerry’s recommends that all stores keep an employee bulletin board conspicuously placed (usually near the time clock). The following information should be organized and posted in clear view for all employees to read.
1. Weekly work schedules (current and future weeks).
2. Policy changes introducing new or updating current policies.
3. Current marketing information with instructions and samples (coupons, ads, etc.).
4. Current copies of Employee newsletter (“Crew News”).
5. Schedule request bag.
6. Equal Employment Opportunity Commission and labor law information (regulated by jurisdiction).
7. Workmans Compensation instructions.
8. Employee Cross-Training Chart.
9. Company policy regarding Rules Of Conduct.
10. Alcoholic Beverage Guidelines, F.14.a, as appropriate.
11. Documentaton outlining our policies and approach towards customers (on or near the Employee Bulletin Board).
12. Any other miscellaneous information.
It is also recommended that a section of the bulletin board be set aside to allow employees to post items to communicate among themselves (i.e.: items for sale, request for somebody to work a shift, etc.).
Subject: No Solicitation Policy Section: Company Policies Policy Number: B.09.a Effective Date: 11/14/1988
Jerry’s policy regarding solicitation and the distribution of materials on store property is as follows:
A. Non-Employees: All unauthorized solicitation, distribution of literature, or use of sound devices within a Jerry’s Subs & Pizza unit by anyone not employed by Jerry’s is strictly prohibited.
B. Employees: No employee may engage in solicitation or distribution of literature of any kind during working hours or within the work area.
C. Off-Duty Employees: Any unauthorized presence of any employee within the work area is strictly prohibited unless that employee is on duty or arriving at the time they are scheduled for work.
To ensure Jerry’s position concerning solicitation and distribution of literature (including charities) is understood, and to assist employees in dealing with such situations, the following rules apply:
A. No person not employed by or affiliated with Jerry’s may enter onto store property at any time to solicit on behalf of any organization or cause, or to distribute literature or any printed material.
B. No employee or person affiliated with Jerry’s may:
1. distribute literature or printed material of any kind in the working areas or customer service areas of the store at any time. Only promotional materials and programs approved by Jerry’s may be distributed.
2. solicit any employees or customers for any cause or organization in work areas or customer service areas of the store during working hours or while the store is open for business.
C. Non-employees are strictly prohibited from entering the work areas of the store except with the express permission of the Manager on duty or unless they are performing Jerry’s related business.
Subject: Confidentiality Policy Section: Company Policies Policy Number: B.10.a Effective Date: 11/16/1988
Management and Employees:
1. All wage, salary, paid benefits, and compensation information is to be treated with the utmost confidentiality. Discussion of such is grounds for termination, with the exception of those authorized to issue such.
2. All Jerry’s and individual store financial information is confidential as well and may not be discussed with any non-management personnel or any person(s) not affiliated with Jerry’s.
3. All recipes, procedures, specifications, etc. of/for Jerry’s products and operations are confidential and should not be discussed with any non-management personnel or person(s) not affiliated with Jerry’s.
Subject: Fraternization Policy Section: Company Policies Policy Number: B.11.a Effective Date: 11/16/1988
By business necessity, Jerry’s forbids any fraternization between management and employees. With this policy the following restrictions apply:
1. Social fraternization and dating of employees by management, puts management personnel in responsible positions in potentially compromising situations and must be avoided.
2. Jerry’s does not authorize any off duty socializing between management personnel and employees, except at approved and sponsored functions.
Subject: Standard Menu Offering/Pricing Policy Section: Company Policies Policy Number: B.12.a Effective Date: 4/02/2007
A. Standard Menu Offering
By business necessity, all Jerry’s Subs & Pizza stores, must present a standardized menu offering. Any changes or variations to this standard menu offering requires the prior written approval of Jerry’s.
B. Recommended Menu Pricing
Periodically, Jerry’s will forward to each store a recommended price list outlining the current pricing structure for the “Standard Menu Offering”.
1. Any variances from the recommended pricing list must have prior written approval from Jerry’s.
2. Any menu pricing changes must have prior written approval from Jerry’s.
3. Most corporate promotions (couponing, discounting, menu attachments, etc.) are based on the recommended pricing guidelines.
4. For each approved pricing change, new menus should be printed to reflect the pricing changes. Refer to Printed Menu Policy, H.01.b.
Subject: Conflicts of Interest Section: Company Policies Policy Number: B.13.a Effective Date: 01/22/1989
Jerry’s under certain circumstances allows hourly employees to hold second jobs, subject to certain restrictions. Outside employment is not encouraged and prior notice to and authorization by store management must be obtained before outside employment is accepted. No employee, including management, may work for a company that competes directly with Jerry’s Subs & Pizza.
A. Jerry’s recognizes the right of employees to do as they please outside of regular working hours and to use their skills and knowledge to supplement their incomes. However, the employee rights in this area must be balanced against the store’s need for full productivity during working hours and for loyalty from its employees.
B. Requests for permission to accept outside employment must be submitted in writing to the store General Manager. The request must state the name and address of the outside employer, the nature of the job, and the hours of employment.
C. In considering the requests to accept outside employment, the General Manager shall be guided by the following standards:
1. Whether the outside employment will in any way lessen the employee’s efficiency in working for Jerry’s Subs & Pizza.
2. Whether the outside employment is with an organization which does business with Jerry’s Subs & Pizza or is a competitor of Jerry’s Subs & Pizza. Employment with a competitor cannot be authorized and the employee must decide which job he/she intends to pursue.
D. Employment with Jerry’s Subs & Pizza must be the employee’s primary responsibility. Outside employment will not be considered an excuse for poor job performance, absenteeism, tardiness, or refusal to work extra. Should the outside employment cause or contribute to any of these situations, the employee faces discipline in the form of suspension or termination.
Subject: Operations Manual Policies and Procedures Section: Company Policies Policy Number: B.14.a Effective Date: 10/2/2001
The Jerry’s Subs & Pizza Operations Manual as it exists and as it is updated and/or modified in the future, is the only authority with regards to any operational policies and procedures. NO store may make any changes to operating policies or procedures as defined in the manual and in any subsequent updates or modifications to the manual. This includes:
1. The addition of any new menu, product or recipe item.
2. The deletion of any existing menu, product or recipe item.
3. The substitution of any product(s) for an existing product(s) that is specified within the manual (refer to Policy regarding “Product Specifications”).
4. Any increase or decrease in specified quantities or portions.
5. Any deviation from policies, procedures, methods, and techniques as listed within the manual.
Franchisees are advised that the policies and procedures in the manual are to be followed at all times.
Subject: Suggested Operating License Requirements Section: Company Policies Policy Number: B.15.a Effective Date: 02/08/1989
Before the opening and continued operation of any Jerry’s Subs & Pizza unit, certain licenses and permits must be obtained, and in almost all cases, renewed on a yearly basis. It is the sole responsibility of the franchisee to obtain the licenses and permits necessary, prior to and during continued operation of the store. Licenses and permits may vary from one jurisdiction to another, so check your local city, county and state governments for applicable licenses, permits and fees.
The following is a guideline for typical licenses and permits required;
1. Prior to occupation, a Zoning and Building Permit
2. Use and Occupancy Permits
3. Retail Business License
(If multi-unit, may require a Chain-Store License)
4. Food Service Facility License / Health Dept. License
5. If alcoholic beverages are served, a Liquor License
6. Department of Fire and Rescue Permits
7. Security System / Alarm Usage Permits
8. ASCAP/BMI Permit, for any music system played within the store
9. Manager Food Service Sanitation License
10. Signage Permits, etc.
NOTE: It is the sole responsibility of the franchisee to obtain and pay for any required license and/or permits